Your Reputation Is Closing Sales Before You Ever Get The Call
3% of customers read reviews before choosing a business. If your online reputation isn't spotless, you're losing deals to competitors with better star ratings. We help you take control of what customers see.
Show Me Where I RankYou're losing sales to competitors if you...
Have fewer than 4.5 stars and watch potential customers choose businesses with better ratings instead.
Ignore negative reviews that sit unanswered, making you look careless or out of business.
Have no reviews at all and seem less trustworthy than competitors with dozens of glowing testimonials.
THE SCALE STORM APPROACH
Your online reputation isn't just about damage control. It's about showcasing the quality work you do every single day. When managed strategically, reviews become a powerful sales tool that builds trust before customers ever contact you.
Build Trust Instantly
New customers feel confident choosing you when they see consistent 5-star reviews from real people. (Review generation systems)
Never Miss Feedback
Get notified the moment a review is posted so you can respond quickly and professionally. (Real-time monitoring across platforms)
Turn Negatives Into Positives
Professional responses to criticism show you care about customer satisfaction and can actually improve your reputation. (Expert response crafting)
Showcase Your Best Work
Strategic review requests from happy customers create a steady stream of positive testimonials. (Automated review request campaigns)
Complete Reputation Management
We handle every aspect of your online reputation so you can focus on running your business. From monitoring to response to generation, we've got you covered.
Multi-Platform Monitoring
Track reviews across Google, Facebook, Yelp, and industry-specific sites from one dashboard.
Professional Response Service
We craft thoughtful responses to every review, positive or negative, maintaining your brand voice.
Review Generation Campaigns
Automated systems that make it easy for happy customers to leave reviews at the perfect moment.
Competitor Analysis
ee how your reputation stacks up against local competitors and identify opportunities.
Monthly Reporting
Clear reports showing review volume, average ratings, response times, and reputation trends.
Crisis Management
Rapid response protocols for handling negative situations before they spiral out of control.
How We Build Your 5-Star Reputation
Audit & Analysis
We analyze your current reputation across all platforms, identifying strengths, weaknesses, and immediate opportunities for improvement.
01
Setup & Integration
We connect all your review platforms to our monitoring system and set up automated review request workflows.
02
Active Monitoring
Our team monitors incoming reviews in real-time and crafts professional responses that reflect your brand and values.
03
Generation Strategy
We implement systems to consistently collect reviews from satisfied customers at optimal touchpoints in their journey.
04
Ongoing Optimization
Monthly analysis and strategy adjustments based on what's working, emerging trends, and competitive landscape changes.
05
Frequently Asked Questions
What platforms do you monitor?
We monitor all major review platforms including Google Business Profile, Facebook, Yelp, and industry-specific sites relevant to your business. If customers can leave reviews there, we’re watching it.
How do you get more positive reviews?
We implement automated review request systems that reach out to customers at the right moment after a positive interaction. The process is seamless and doesn’t feel pushy or spammy.
What if I get a really bad review?
We respond professionally and quickly to show you care about feedback. Our goal is to demonstrate your commitment to customer satisfaction, which often matters more to potential customers than the negative review itself.
Can you remove negative reviews?
We can’t remove legitimate reviews, but we can flag reviews that violate platform policies (fake reviews, spam, inappropriate content). Our focus is on responding professionally and generating enough positive reviews to offset negatives.
How long does it take to see results?
You’ll see immediate improvements in response rates. Review generation typically shows results within 2-4 weeks as satisfied customers begin leaving feedback. Rating improvements happen over 60-90 days as positive reviews accumulate.
What if I don't have many customers yet?
That’s actually the perfect time to start. Building a strong reputation foundation early prevents problems down the road and gives you a competitive advantage as you grow.
Do I need to do anything?
Minimal effort on your end. We handle monitoring, responses, and automation. You’ll just approve responses and occasionally provide context on specific situations.
Ready To Take Control Of Your Online Reputation?
Let's talk about where your reputation stands today and create a strategy to turn it into your most powerful sales tool. No pressure, just an honest assessment and clear path forward.
